Return & Refund Policy

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At Shed Express, we want every customer to be satisfied with their purchase. Because portable buildings are large, specialized products and many are built or reserved specifically for the customer, returns, cancellations, and refunds are handled differently from traditional retail purchases.
 

1. Order Cancellations

Customers wishing to cancel an order should contact Shed Express as soon as possible.

Cancellation eligibility will depend on the status and type of order, including whether the building is in stock, custom-built, has entered production, or has already been scheduled for delivery.

Any down payment made toward a Custom, Made-to-Order, or In-Stock Building is non-refundable if the buyer chooses to cancel the order, subject to applicable law and the customer's purchase agreement.
 

2. Custom & Made-to-Order Buildings

Custom and made-to-order buildings are produced specifically according to the customer's selected size, style, colors, doors, windows, and additional options.

All down payments made toward a Custom or Made-to-Order Building are non-refundable if the buyer chooses to cancel the order.

Once a custom building order has been placed and the down payment has been received, the down payment will not be refunded due to a buyer-requested cancellation, subject to applicable law and the terms of the customer's purchase agreement.

Customers are responsible for carefully reviewing and approving all building specifications before placing their order and submitting their down payment.
 

3. Deposits & Down Payments

Certain orders may require a deposit or down payment before production, processing, or reservation begins.

Down payments and deposits made on Custom, Made-to-Order, or In-Stock Buildings are non-refundable when the buyer cancels the order.

These payments may be applied toward materials, manufacturing, administrative costs, reservation of inventory, custom options, and other expenses associated with the customer's purchase.
 

4. In-Stock Buildings

In-stock buildings may be reserved for a customer once an order is placed and the required down payment has been received.

All down payments made toward an In-Stock Building are non-refundable if the buyer chooses to cancel the order.

Once an in-stock building has been delivered and accepted by the customer, the sale is generally considered final and the building cannot be returned simply because the customer changes their mind.
 

5. Delivered Buildings

Due to the size, transportation requirements, and setup involved with portable buildings, completed sales are generally considered final after the building has been delivered and accepted by the customer.

If there is a legitimate issue involving delivery damage, missing options, or workmanship, customers should contact Shed Express promptly so the concern can be reviewed.
 

6. Damaged or Incorrect Buildings

Customers should inspect their building following delivery and setup.

If a building arrives with visible delivery damage, is missing an option included on the customer's order, or does not reasonably match the approved order specifications, the customer should contact Shed Express as soon as possible.

Shed Express may request photographs, order documentation, or other information necessary to evaluate the concern.

When appropriate, Shed Express will work with the customer and applicable manufacturer to determine a reasonable solution, which may include repair, replacement of affected components, correction of the issue, or another appropriate remedy.
 

7. Change-of-Mind Returns

Shed Express generally does not accept returns of delivered portable buildings due solely to a change of mind, change in property circumstances, lack of space, HOA restrictions, site conditions, or other circumstances unrelated to a defect or error with the customer's order.

Customers are encouraged to verify their building size, placement location, access requirements, and selected options before completing their purchase.
 

8. Refund Processing

When a refund is approved, the refund will generally be issued through the original payment method whenever possible.

Processing times may vary depending on the payment method, financial institution, and circumstances of the refund.

Any applicable cancellation, transportation, special-order, or other authorized charges may be deducted from the refund when permitted under the customer's agreement and applicable law
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9. Special Orders & Additional Options

Special-order materials, custom colors, electrical packages, additional windows, doors, shelving, workbenches, lofts, and other customer-selected upgrades may not be refundable once ordered, installed, or placed into production.
 

10. Warranty Claims

Warranty claims are separate from returns and refunds.

Buildings and individual components may be covered by manufacturer or workmanship warranties. Warranty coverage, exclusions, and remedies are determined by the applicable warranty terms.

A warranty issue does not automatically qualify the entire building for a return or refund.
 

11. Contact Shed Express

To request a cancellation, report an order issue, or ask about a refund, please contact:

Shed Express
North Wilkesboro, North Carolina
Phone: (336) 466-7456
Website: www.shedexpress.net

Please provide your name, order information, building details, and a description of your request so our team can assist you as quickly as possible.

Shed Express reserves the right to review return, cancellation, and refund requests individually in accordance with the customer's purchase agreement and applicable law.